Refund policy


Refund & Returns Policy for Aquarius Woman

 

Last Updated: [05 March 2025]

 

Return Rules Summary

  • Returns accepted within 30 days (for faulty, damaged, or incorrect items only).

  • Customers must notify us of faulty, damaged, or incorrect items within 7 days of delivery.

  • No returns for incorrectly ordered items or change of mind (except for the EU 14-day cooling-off period).

  • No restocking fee.

  • Return shipping is FREE for faulty, damaged, or incorrect items (covered up to £13.00).

 

Who We Are

Aquarius Woman is an independent UK-based brand, operated by a sole trader. As all products are custom-made to order, we do not accept returns for incorrectly ordered items or change-of-mind purchases—except as required by EU consumer law.

 

Returns Eligibility

We only accept returns for items that are:

  • Faulty, damaged, or incorrect due to a manufacturing defect or shipping issue.
  • Reported to us within 7 days of delivery via the Returns Form or by emailing info@aquariuswoman.co.uk with your order number and photos of the issue.
  • Unused, unworn, and in original packaging with tags attached.



Incorrectly Ordered Items & Custom Products

All items are made-to-order; therefore, returns are NOT accepted for incorrect sizes, colours, or designs. Please double-check all order details before purchasing.

 

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, customers have the right to cancel or return their order within 14 days of delivery, for any reason, and without justification.

  • The item must be unused, unworn, and in original packaging with tags attached.
  • Proof of purchase is required.
  • Customers are responsible for return shipping costs.
  • Refunds will be issued within 14 days of receiving the returned item.

This cooling-off period does not apply to:

  • Personalised/custom-made items (as per EU law exemptions).
  • Items that have been used or damaged after delivery.

 

Submit a Return Request

Fill out the Returns Form or email info@aquariuswoman.co.uk within 7 days of delivery (or 14 days for EU cooling-off period returns). Include:

  • Your order number
  • Photos of the issue (if applicable)
  • A brief description of the problem

Approval & Return Instructions – We will review your request within 48 hours and provide return instructions if eligible.


Return Shipping Costs

  • For faulty, damaged, or incorrect items, return shipping is FREE (covered up to £13.00).

  • For EU cooling-off period returns, customers are responsible for return shipping costs.

  • Processing & Resolution – Once the item is received and inspected, we will process your refund or replacement within 14 days.

 

Refund Process & Timeline

  • Once your return is approved, refunds are processed within 14 business days after the returned item is received.

  • Refunds will be issued to the original payment method.

  • Depending on your bank or payment provider, refunds may take an additional 3-7 business days to appear in your account.

 

Contact Us

For any refund or return inquiries, contact us at info@aquariuswoman.co.uk.